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When your registration is confirmed, you get an email with the link to your ticket. The QR code shows on that page only for confirmed registrations. If your account is linked to your athlete profile, the ticket is also in the Athlete area.

Check your spam folder and the email address used in the registration. If it isn't there, contact the event organizer: they can resend the ticket from their dashboard.

By Pix or card, depending on what the organizer enabled for the event. The amount is the same either way.

When you register, your spot is held for a limited time (currently 60 minutes) while you pay. If time runs out without payment, the hold expires, the spot goes back on sale and you get an email.

As soon as the bank confirms the payment, usually within a few minutes; the email with your ticket follows. A Pix paid within the deadline is always confirmed, even if the bank's confirmation arrives later.

The event organizer decides on and issues refunds: ask through the contact on the event page, or write to our team and we will forward it. In a full refund you get back everything you paid, including the service fee. After the start, only partial refunds are possible. You get an email when the refund is issued.

If you haven't paid yet, use "Withdraw" on the payment page. If you have, within 7 days of purchase and before the start you can ask the organizer for a full refund.

When the organizer cancels the event, refunds for paid registrations are processed in a batch after our team approves them, and you get an email when yours is issued.

Yes. When the official results are first published, finishers get an email with their category and overall positions and their time; DNF or DSQ athletes get their status. Later corrections don't send a new email: the updated result is on the event's results page.

On the event's results page, made for phones, which updates itself during the race. On the home page, events in progress are listed under "Live now".

With an account you see the registrations and tickets of your athlete profile and of your underage dependents, update your name and contact, download your data and can ask for its deletion. To create one: Sign in, Athlete area, Create an account. Enter your name and email, then set your password through the link we email you.

Create your account, register your organization (public name, country and mobile phone) and wait for our team's approval. Then create the event in the dashboard and publish it. To sell paid registrations, add your tax details and activate your payout account.